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Privacy Policy

LEGAL NOTICE

Ilhaflow values the privacy and protection of the personal data of its customers, users, and visitors. This Privacy Policy describes how we collect, use, store, and protect personal information in the context of using our website and participating in our experiences.

Information Gathering

We collect personal information voluntarily provided by users, such as name, phone number, email, payment details, and other information necessary for making reservations, communication, and providing services. We may also automatically collect browsing data, such as IP address, browser type, and pages accessed, in order to improve the website experience.

Use of Information

  1. The information collected is used for:

    1. Process reservations and payments;

    2. Communicate information about experiences, schedules, and changes;

    3. To improve our services, website, and customer service;

    4. Comply with legal and regulatory obligations;

    5. Send communications related to the contracted experiences, when applicable.

  2. Capturing Images and Videos During the Experiments

    1. During the tours and experiences offered by Ilhaflow, images and videos may be captured for institutional, promotional, and communication purposes on our official channels, including our website, social media, and promotional materials.

    2. If the client does not wish to appear in photos or videos, they must inform the Ilhaflow team beforehand, either at the time of booking or before the start of the experience. In this situation, we guarantee that identifiable images or videos of the client will not be used in our media.

    3. Participation in the experiences is not contingent upon authorization for the use of one's image.

  3. Data Sharing

    1. Ilhaflow does not sell personal data. Information may only be shared when necessary for the execution of services (for example, payment processors) or to comply with legal obligations, always respecting applicable legislation.

  4. Storage and Security

    1. We have adopted appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. Data is stored for the period necessary to fulfill the purposes described in this policy or as required by law.

  5. Data Subject Rights

    1. Under the General Data Protection Law (LGPD), the data subject has the right to request access, correction, updating, deletion, or limitation of the use of their personal data, as well as to obtain information about the processing carried out.

  6. Cookies and Navigation Technologies

    1. This website may use cookies and similar technologies to improve navigation and personalize the user experience. The use of cookies can be managed through your browser.

  7. Changes to this Policy

    1. This Privacy Policy may be updated periodically. Any changes will take effect upon publication on the Ilhaflow website.

  8. Contact

    1. For questions, requests, or to exercise your rights related to this Privacy Policy, please contact us through the official channels listed on the Ilhaflow website.

    2. By using the Ilhaflow website or participating in its experiences, the user declares to be aware of and in agreement with this Privacy Policy.

  9. To learn more about this, check out our article “ Creating a Privacy Policy ”.

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